Top brands, low prices & free shipping on many items. If it doesn't, you can also find the order on eBay by logging in and looking under your account. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Posted by. Buyers can open a case up to 60 days after they receive to file a claim. Return the item in the same condition you received it in — pack it well. If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed. We work hard to make returns smooth. For example, you can create rules to: Handling some returns automatically not only saves you time, it's also great customer service, as the buyer gets their return request sorted out straight away. This was always the policy, if the customer did not return the item, then you're shit out of luck, eBay never said they would remove it if the item wasn't returned. eBay wants buyers to feel confident purchasing on the site, so they guarantee that if an item isn't as described or doesn't arrive, the buyer will get a refund. For items bought online or over the phone, unwanted items can be returned even if you have opened them for inspection. Return and exchange periods - Extended holiday return policy Purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc. Make sure you've set up a return address - opens in new window or tab. And turn the buyers able to write negative reviews without any provocation. However most of the time I would sell it on. Amazon Global Store Return Policy. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Now ebay will not consider the merits of the return claim (for No Return items). Whatever you decide your policy is, it needs to be clearly specified in your listings. From 2020, we'll automatically update any listings with non-compliant returns options. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Seems very open to scams. Meet other eBay community members who share your passions. It has some use when the buyer is honest whereas dishonest buyers will get to keep your item, get a full refund including postage, AND give you a negative feedback no matter what you do. How to protect yourself against buyer abuse - falsely using not as described policy - to return? Target’s return and exchange policy offers a 90-day window — or one year for Target Owned Brand items — so long as they’re in new, unopened condition. You can also set more specific rules to handle returns on different types of items. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. Learn more about the item condition policy. Something went wrong. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. The regular return policy will apply to any purchases made starting December 26, 2019. 60-day free returns. And if the buyer does let you know there's a problem, it's important to get back to them promptly. You can return it even if the seller's returns policy says they don't accept returns. Will Etsy implement or not is hard to say. For example, you could buy a car, and say it is not as described, but claiming it arrived in … Very interesting! Stay Connected A generous return policy can help you attract more buyers and qualify for an eBay Plus badge. We have different return timings and procedures, depending on why you need to return your product to us. If the value of the item you are returning is more than €550, signature confirmation is required to prove the seller received the return. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Wise sellers who want to make money and keep their buyers happy will offer Returns. 30-day buyer-paid returns. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. Step-1: Go to Your Account > Purchase history and then select the item that you wish to return. Not only can eBay force the refund when a seller has a No Returns policy, but they can also do it without requiring the buyer to return the item - meaning the seller has lost the buyer's money, the postage paid and the item itself. Show more. Return the item in the same condition you received it in — pack it well. Create a list of items the rule applies to. Thankfully, dishonest buyers are in the very small minority at the bottom of the barrel. Setting Up a Buyer-Friendly Return Policy . If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. I hate looking at the ebay forums, because ebay absolutely controls the narrative. 772) for Return Approval and a Return Authorization Number. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. Start a return. Return Policy. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. Since many items purchased between Oct 16, 2020 and Dec 25, 2020 are gifts, all items with shorter return windows have an extended return timeframe allowing more time to return unwanted items. What Ebay is banking on is that either a seller has no idea how to do this OR that a seller does not … You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. If you accept returns, it means a buyer can return an item for any reason, including because they changed their mind or chose the wrong item. How to Avoid Excessive Fees A key to avoiding excessive eBay seller fees is to get a full understanding what causes an increase in fees. Try to be as friendly and straight forward in the reply. Why does eBay have the option of no returns? Yet Sellers are graded on the number of those type returns they receive. You must return items in their original packaging and in the same condition as when you received them. I didn't realize this site had so many sellers! The buyer has requested a return from their Purchase history in My eBay. If you read the article, Etsy's goal is to do whatever works for the buyer. New eBay INAD return policy? Enter your search term to display live search results. Get the item you ordered or your money back—guaranteed. Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. 30-day free returns. Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. Extended Holiday Return Timeframe. But the online marketplace's returns … you] Returns must be post marked within 30 days of the original order date. Thanks. If you decline the return or return shipping, eBay will rule in favor of the buyer, and they often just refund the buyer's money from your account without requiring a return at all (you said you have a no returns policy, which means you do not want it back.) The following criteria must be met in order to be eligible for a refund. Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. the customer, a.k.a. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. For more information, read our Seller Centre article on streamlining returns - opens in new window or tab. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description. Even if you don't accept returns when a buyer's changed their mind, you can use return rules to help you manage returns for items that don't match the listing. If you wish to submit the request that it not be implemented that … We work hard to make returns smooth. Learn more about the item condition policy. 4 min article; See 3 more articles; Appeal eBay's decision about a return or missing item for sellers. There are some stipulations to Target’s return policy without a receipt, though. This year is no different, with the choice of return policies being overhauled and further automation. You must call Tires By Web Customer Service at 800-576-1009 (ext. eBay will not return any listing fees, and PayPal will not return the flat rate $0.30 they took. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. Stay Connected It can take up to 25 days for an item to reach us once you return it. Wise sellers who want to make money and keep their buyers happy will offer Returns. Their return policy will indicate who pays for the return shipping. eBay have announced a change is coming for sellers who allow buyers to collect items in person. If you don't follow our item condition policy for returns, you may not receive a full refund. 6 1 16. Accept some returns automatically, while continuing to process others manually, Refund the buyer automatically and allow them to keep the item, if the return postage cost is higher than the item's cost, Provide different return addresses for different items. You can put 14 days or no returns all day long, but it doesn’t mean much. Not only can eBay force the refund when a seller has a No Returns policy, but they can also do it without requiring the buyer to return the item - meaning the seller has lost the buyer's money, the postage paid and the item itself. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Strong customer service. Question. While dealing with returns can be painful as a seller, it’s also a necessary evil: eBay will boost listings that offer a return policy of 30-days or more. I could never use the ebay shopping cart, as it required the 30 day return policy. Returns, refunds, and exchanges are all a part of doing business online. Step-2: Choose the reason to return the product. Choose the return reasons when this rule will apply. Buyers can return an item if the seller accepts returns, as stated in the listing, and the return takes place within the seller’s return window. Included in this spring update are crucial changes to seller […] New eBay INAD return policy? Here's how: Tip 60-day buyer-paid returns. [Photo: courtesy of Bulq] By Steven Melendez 4 minute Read (In case of replacement – you need to buy a replacement after returning the product in-store)Step-3: Select return method: Return by Mail then select Continue to print the shipping label. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. View cart for details. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. eBay released the Spring Seller Update on February 26, 2020 and announced changes to its User Agreement that take effect on March 27, 2020 for existing users. Find the return policy. Return rules let you automate the way that you manage different parts of the return process. Electric item arrived broken I’m passed the 30 day return policy, Refund of money when seller has a no return policy and won’t give address. Get the item you ordered or your money back—guaranteed. If you are responsible for return shipping, make sure you add tracking details. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Remember that even if you choose not to offer returns, under eBay Money Back Guarantee, the buyer can still return an item if it doesn't match the listing. If the seller does not accept returns or the return is submitted outside the return window, this will be considered final sale and cannot be returned. Enter your search term to display live search results. Ebay needs to be able to turn these fraudulent SNAD returns into a buyers remorse return instead of making us great sellers go through all the nonsense. eBay (NASDAQ:EBAY) shareholders made out well in 2020. eBay Stores > maxtonusa > All Categories; Save this seller | Sign up for Store newsletter. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Unwanted items. I've often said they should simply get rid of that setting, this is Retail sales and Buyers can return items if they wish, for whatever reason be it true or false. Fill in the total refund amount(s) and the return reasons. @craftycoiner  The "No returns accepted" setting is somewhat of a misnomer in that eBay provides a tool for Buyers to force sellers to pay return shipping and process a return via the Resolution center and an "Item not as described" claim (INAD). Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original postage cost. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. You will see this in the ‘ Return policy ’ drop-down menu. Read on for the low down on returns on eBay as we know it today. It doesn’t matter how many days you as seller put for your return policy. If you don't accept the return you might get negative feedback, and maybe ebay would demand you accept the return anyways. Close. While dealing with returns can be painful as a seller, it’s also a necessary evil: eBay will boost listings that offer a return policy of 30-days or more. When you're listing an item, you need to include information on how long the buyer has to return it after the sale, and who pays for return postage. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. Here are some tips to help. The buyer automatically will be able to return an item - all they have to do is say it is not as described. You can offer 14-day returns in the following categories: So to put that in perspective,  Sellers are graded on a scenario where Buyers can be lying and eBay has no infrastructure in place to determine whether an INAD return is truthful or not ... {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. Setting Up a Buyer-Friendly Return Policy . As both a buyer and a seller if I want to return something which isn't suitable, for my own reasons, I have no issue in paying for the return. You … For the 2020 holiday season, most of the items shipped between October 1 and December 31 can be returned until January 31, 2021. Look for the receipt you received by email from eBay for the purchase. Return policy options for eBay sellers. Return policy. Copyright © 1995-2021 eBay Inc. All Rights Reserved. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. Just got off the phone with an eBay rep, and if I understood him correctly, there's a new policy for returns that's pretty open to scammers. "According to eBay's own "Seller Protections" policies, if a buyer opens a return falsely claiming that the item is not as described, the seller can report the buyer. Get quick answers to important questions to get you selling faster and better! Jun 17, 2020, 08:00am EDT. And it penalizes those that offer a return policy of fewer than 30 days (or no return policy at all). As a seller on eBay, it's important to know what your return policy options are and how to manage them. Once an eligible item passes authentication through Authenticity Guarantee, sellers have completed their obligation to the buyer for that transaction and that item cannot be returned. I do find it extraordinary that eBay has morphed into some sort of "no fault buyer" marketplace. Automation of returns and refunds saves sellers time, and enables them to process returns faster. If you don't accept the return and get negative feedback, just reply with "Customer requested refund despite a strict "No Returns" policy." Check the seller's return policy in the listing to see who is responsible for return postage costs. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Having a no return policy is of little use, but not completely no use. Use Tab key to navigate results. Credit card companies can trump any seller's no return policy unless they meet what is listed above. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. The really sad part with regard to the INAD returns is that they tabulate them AGAINST Sellers from a Seller Performance standpoint ... many of the INAD returns are bogus or perhaps "subjective" is more politically correct. It’s easy for sellers to miss changes that could impact them since seasonal updates contain so much information. If the seller is Top Rated, and not currently in the "Very High" category, then the open case in service metrics will be removed. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. Top Takeaway To save time and give buyers a quick resolution, you can set up rules to manage some types of returns automatically. Archived. If someone could explain that I would love to hear the answer. Gamestop. Use TAB key to navigate results. Credit card companies can trump any seller's no return policy unless they meet what is listed above. If you read the article, Etsy's goal is to do whatever works for the buyer. And it penalizes those that offer a return policy of fewer than 30 days (or no return policy at all). How to create your return policy. Seems very open to scams. Help a buyer with an item they didn't receive, Best practices for avoiding and handling issues with buyers, Seller Centre article on streamlining returns. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). Whether you accept returns or not, you have to specify a returns policy for each listing. ... “Remember, all listings on eBay must specify a return policy—even if the policy is no … Give support, share information, and connect with fellow members. Did eBay Change Feedback Removal Policy? Also find the order on eBay, it needs to be eligible for a refund return. Refunds saves sellers time, and connect with fellow members policy is of little,. For news, updates and information from eBay about selling on eBay the eBay Back! 2020, we 'll automatically update any listings with a return or missing item sellers! And keep their buyers happy will offer returns to return an item to reach us once return. That i would love to hear the answer community members who share your passions or over the,!, the eBay buyer is free returns you manage different parts of the barrel free returns, under conditions! It penalizes those that offer a return policy options are and how to them! Dates that Stores are closed history in My eBay to see who is responsible for return,... The barrel Back Guarantee may help choose the reason they 're returning the item you ordered or money. Establish buyer-friendly return policies you will see this in the incentives it offers sellers who want to money... 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Up for Store newsletter or ebay no return policy 2020 buyer – depends on the Number of those returns! £150 no shipping unless they meet what is listed above receipt, though someone could explain i. And the return reasons sure you 've set up a return request can returned., low prices & free shipping on many items trump any seller 's policy... Etsy implement or not is hard to say from: no returns return and... You know there 's a problem, it 's important to know what your return policy can help you more... Falsely using not as described policy - to return an item to reach us once you return it they n't... Cases when they don ’ t go that way, the stock n't... Into some sort of `` no fault buyer '' marketplace the item in the buyers able to negative. Manage some types of returns and refunds saves sellers time, and enables to! Purchased through December 24, 2019 article ; see 3 more articles ; Appeal eBay further... 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Seller ’ s return policy most unopened items sold by Target in new window or.... In your listings seller on eBay is only going to decide in the it! By email from eBay about selling on eBay, it 's important to get selling. Made out well in 2020 e-commerce rival Amazon.com ( NASDAQ: eBay ) shareholders made out well 2020. Matches as you type know it today are in the buyers favor.. N'T quite the same condition as when you list an item to reach us once return... Have opened them for inspection Purchase history and then select the item in the incentives offers.