In most of cases, we cover the purchase price plus original shipping. A buyer can open a case for non-delivery or an item being not as described. If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date. After this, eBay will step in. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Be sure to close cases within 36 days, or eBay will automatically close the case and you will not receive the final fee credit. Using the Unpaid Item Assistant To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases … To file for a refund in the case of a package not delivered, you need to provide a proof of purchase. If you don't receive an item you purchased, or if it's not as described, you can use the Resolution Center to resolve your problem. Example: You purchased five pairs of fuzzy dice and only received four. Example: The listing said batteries included, but they weren’t. You purchased a specific quantity of an item but received the wrong amount. The "Report an item not received or not as described" form appears. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. The item was damaged en route to its destination. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date. If you get to the Resolution Center from your item listing, your item number is already filled in. Learn more about transaction eligibility for cases. In the case, you had booked your mail item with a service that offers a money-back guarantee then only you will be able to request a refund. If you paid for the item using PayPal, you have up to 45 days from the purchase date to open a case. A non-delivery occurs when a buyer places an order but does not receive the item. When should I open a case? A not-as-described case: The item you receive is considerably different from the seller’s listing description and photos, or you didn’t receive all the items you ordered. If your item does not arrive at all, file a claim in the time period for the service you used. No need to logout, takes 2min to receive. If you haven't receive it yet, clean your received mail side "max is 30 letter received", and do a request item delivery at … How long does the seller have to respond to a case? If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. For example, Priority Mail Express comes with a money-back guarantee, and you can request the refund. Contact the seller directly for any other problems with your order. Lost Mail or Package. Significantly Not As Described (SNAD). Non-delivery cases include when: There is no proof that the item was shipped to the buyer. Item Not Received (INR). If you have a problem with a purchase, your first step is to open a case with the seller to resolve the problem. For example, if the listing ended on 5 October at 11.15 am, you can open the case from 11.15am on 7 October. Non-Delivery. If you don't receive payment, you can open an unpaid item case in the Resolution Centre as early as 2 days or up until 32 days after the listing ended. 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