Look for the receipt you received by email from eBay for the purchase. Skymstr on 03/03/2020 - 18:29. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. If your items are faulty upon purchase, you have 28 calendar days in which to inform us … Some extra tips. All this should be detailed in your listing returns policy. This is a massive flaw missed by Ebay, they only seem to cover items for return up to 30 days. They push the boundaries of fairness right to the breaking point in order to move stock. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … How to best manage after-sales return … The seller is still responsible for return postage costs, so contact them to arrange return postage." I have a 14 day return policy. The seller pays for return postage if the item was damaged, faulty, or doesn't match the listing description, or if they offer a free returns policy. eBay's policy for sellers is simple. Never received item (went to wrong address) and he got his refund. Where do I stand? Now it's past 60 days. Events (Offline) Returns Policy. Registered: ‎07-12-2018. Just sharing a bit of my experience with ebay regarding their recently changed return policy. In-line with our returns policy, your item(s) needs to be: Unopened; Unused; In its original packaging (with the tags) In a resaleable condition; With its proof of purchase ; You’ll also need to return any free items that came with the product. Report the buyer to Amazon or eBay. Find the return policy. It’s easier to convince someone to make a purchase when they have all of their questions answered, including those regarding refunds. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. But the tracking from USA to Asia never says "delivered" so they never make a refund. Report Inappropriate Content. No refund. You receive an item that's broken or faulty; The seller doesn't fulfil their return policy as stated in the listing ; Our sellers normally work with buyers to quickly resolve any issues, but if you can't agree on a solution, you can ask us to step in and help. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Sellers can specify a returns timeframe and who pays for return postage when they create their returns policy. A used item is highly unlikely to have any sort of warranty from the seller, even if they are a business one, and none at all from a private seller. View Policy. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. No way to use Ebay to get the money. I sold an item on Nov. 14. When selling replica/reproduction, liquidation, damaged, or bulk untested goods on eBay, some sellers seem to get the "kid in a candy store" mentality. Is this listing in violation as there offering a 3year warranty or is it a breach of the sales of goods act? Please see our full policy guidelines below. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. However, there may be occasions when you will need to return items to us. Request a return if the item is not eligible for eBay Money Back Guarantee. With ebay's new policies, sellers cannot refuse to issue a refund if an item is returned, and they can't refuse a return for an item that is not as described. Sellers must inform their customers of their right to withdraw from the contract within the 14 day cooling-off period. * You’re not obligated to offer returns on the items you sell, but it’s a good way to attract more customers and encourage repeat business. Check when you have to offer refunds and accept returns. If it doesn't, you can also find the order on eBay by logging in and looking under your account. This is 100% more than iam obligated to do as the item was fully working before depactch and it has "no returns accepted" on my listing. It should have the return policy on it. What returns policy do you have to offer on eBay? If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the eBay Money Back Guarantee.You can return it even if the seller's returns policy says they don't accept returns. Find many great new & used options and get the best deals for Vintage Revox A77HS reel to reel Tape Recorder, Faulty at the best online prices at eBay! You'll need to send it back using the postage label or other method provided by the seller. A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. This will also tell you who is responsible for paying returns postage costs. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Bookmark; Subscribe; Email to a Friend; Printer Friendly Page ; Report Inappropriate Content; buymeyounoyouwa ntto View Listings. So Ebay decided in his favor, was asked to return item to me. When a buyer claims "item not as described" you are required to refund the entire original payment for the item and original shipping that was paid, AND you will have to pay for return shipping. If you use ebay or paypal's money back guarantees as a warranty, that would be an abuse of the systems. When you open a Return Request, you're presented with a list of return reasons to choose from. No way to leave a bad review. In most cases, you'll be covered by eBay Money Back Guarantee, but exclusions apply. Seller refused return for faulty item. The rule for used items has to be buyer beware and keep your fingers crossed! Free shipping for many products! We know that you will be pleased with your purchases from Ebuyer.com However, there may be occasions when you will need to return items to us. Automatic returns. I lose all the money for purchase and return shipping and have ZERO recourse. The buyer in this case really screwed the pooch because the seller deserves the defect and the neg if he misdescribed his item and then lied about it further in a message. You pay for return postage if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return … I have messaged them explaining the battery is faulty no response. The seller has agreed to the return/refund, however, I received a message from ebay stating that "[seller name] let us know that they can't buy a return postage label for you to use for [item]. If you received the return, but the item was missing, used or damaged, you can report it to the marketplace. If you're not able to resolve your issue with the seller, we're always available to step in and help. He claimed it did not work. I appealed the case and ebay just told me they decided to keep the original outcome and won't issue me a refund. Seller refused return for faulty item; Topic Options. I cannot return the item as its outside there returns policy. A buyer just opened a return request 50 days after purchase saying there was a problem with the item. If you're sending an item back because it doesn't match the listing or it arrived damaged or faulty: The seller pays for return postage. Message 1 of 21 (5,099 Views) 0 Helpful norseway53 View Listings. Paypal will look at this and decline your claim so just take this into account and understand i have no obligation to return any monies whatseover. Can I get the return … How returns work. They offered a "full refund" minus return shipping. Scenario: Sold one desktop through ebay and after receiving the item, the buyer claimed that the item is damaged. He's sent a returns request and expecting me to pay the postage for an item that isn't faulty. A seller sent a counterfeit item. If the listing description or order information doesn't show the eBay Money Back Guarantee badge, it is not eligible for eBay Money Back Guarantee protection. eBay Faulty Item Return Policy Got Changed. Ebay cases can only be opened 30 days after the estimated delivery. I'm refusing to except it. Community Member. Check out the details of a seller’s returns policy on the detailed item page. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Buyer opened an INR case and the case was closed on Dec. 12, and the buyer was refunded. He hasn't replied to any of my messages telling him there is nothing wrong with it. Most transactions on eBay go smoothly, but if a buyer changes their mind about an item or if their order arrives damaged or faulty, they could open a return request. Items Faulty when Purchased. Refunds will be processed by the original payment method. Learn more. As the title suggests, I bought a faulty item on ebay. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. The overall purpose of sharing this is online marketplace awareness. ** Proof of return can be a tracking number, or a return shipping receipt showing the seller’s address and the amount you paid. Buyer immediately wanted a refund. If we cannot verify a tracking number you provide, you’ll be asked for supply alternative proof of return. Posts: 1. For FBA orders, an Amazon returns specialist might escalate concerns over fraud. Selling Defective Items on eBay . All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). Is it the same thing with return requests? 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