Did you get a proof of posting or receipt (aka a Certificate of Posting) for the item? Tracking information shows that my item was delivered on August, 10th. Many eBay sellers are falling victim to the 'items not received scam; (Image: Runcorn Weekly News) There are always big stories on WalesOnline - don't miss any with our daily email Sign me up now Upon investigation, AP says that it was a prepaid satchel express postage but with no signature upon delivery - very silly for something worth above $750. I raised this with the seller who sent me the tracking number. I contacted Canada Post who informed me to let the seller know what happened. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. I've just gone on the Hermes website and tracked it. It says it was delivered to this address at a time when I was at work. If Track shows my item as successfully delivered, but I have not received it, what should I do? I won an auction for a $350 item off ebay. Item not received. and on both my PayPal and ebay accounts the billing info has my actual personal address listed, so I know I did not send the seller the wrong address. If still no parcel, message the seller stating that you have not received the item yet regardless of what the tracking number says. Yes i have a receipt for the postage but i didn't track the item? hi. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Neighbor says they never received any package. Press J to jump to the feed. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. Even though the coordinates delivery address was across the street from the USPS office from where I was at...the address was a bank. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. I don't know what to do and I'm thinking I might be out $350. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. do i just have to refund the person and be done with it? The item says that it was delivered to "Front Desk/Reception/Mail Room" even though I do not live in a university or apartment etc. tracking shows item delivered but we have never received the item. Close. Wait a day or two after the tracking number says delivered. Also i have replied to this person twice now but they appear to be ignoring those messages as they are just sending messages saying "can you please update on arrival" with no answers to the questions ive put to them? If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Cookies help us deliver our Services. I recently listed, sold and posted an item under £20. if she opens an item not received case, then just call ebay and say that a buyer opened a case for item not received, but tracking clearly shows it was delivered, can we please close this. If you don't hear back from the seller within 24 hours, or he's being an ass about it, open up an INR case. does that matter? I will contact USPS first thing in the morning. I won an auction for a $350 item off ebay. I filed a report with the Post Office, but they said the shipper has to file the claim, not the intended recipient. I have checked up and down my house with no sign of the item arrival. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. I recently listed, sold and posted an item under £20. It is the sender of the parcel that has to in initiate the complaint with Aust Post. In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. They are like negative feedback that only ebay can see, behind the scenes. Message from buyer says its not been received, has checked at post office etc, asked local postie who apparantly shrugged and said he must have delivered it just not to the correct person! It says it was delivered to the front door. Your request will then close automatically within 24 hours. i sold an item on sept 14th- tracking says delivered on 16th sept. all u have to do is the response that u did . Next time, send a friendly message first. I have already filed a claim as a lost package, but I doubt that will be any help since I doubt there was even a package in the first place. More than 50% of what I ship goes without tracking of any sort. This happens on eBay all the time, buyer claims they never got item so the can steal the goods or get 2 for the price of 1. eBay closes the case in the sellers favor 100 percent of the time if tracking shows delivered and the seller files a fraud report against the buyer and blocks their account from future purchases. I've ordered something which I have not received. Help; Feedback to India Team. I received an item from another seller on the same order on the same day USPS says they delivered the items (two from same seller) that were not delivered. I have also asked the buyer to contact the local post office sorting depot to see if they have it but i am yet to get a reply. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎17-03-2018 3:35 PM. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Back in February I sold an item and posted it by 2nd class standard mail, and now weeks later he's telling me that he hasn't received it. After this the buyer now decides to open an "item not received" case - so I check the reference number on my receipt and it states it was delivered on May 5th (according to Royal Mail's website). The status says delivered but the package didn't arrive ... To do this, you'll need to submit an “Item not received” request. Press J to jump to the feed. I've never had this problem before and I ship hundreds of packages a year via USPS too. Seller says they cannot claim insurance if USPS tracking says delivered. Open a paypal dispute for item not received and escalate to a claim. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. Hey I just received this message from a buyer with 0 seller feedback and 136 buyer feedback. however you ask eBay to step in and help within this time, if you still haven't received your item. Not all addresses get deliveries directly to their doors. The seller will have to prove postage to your address. Ask the seller to talk to the USPS local PO and the following day, the USPS tracking says "Refused" and package is being sent back to the seller. I didn't get it yesterday and today Canada Post says delivered ! I never got it. I'm afraid I'll lose this case, because I have seen other posts that ebay will side with the seller if the package is delivered within the zipcode on the billing address, which it is, but not correct address. I bought an item recently from a seller in Vancouver. This happens on eBay all the time, buyer claims they never got item so the can steal the goods or get 2 for the price of 1. eBay closes the case in the sellers favor 100 percent of the time if tracking shows delivered and the seller files a fraud report against the buyer and blocks their account from future purchases. The other two items were delivered 4 hours prior to the time of the delivery scan on the missing item. AP says that it is extremely difficult to track these types of deliveries but they'll try their best. does seller have any negative feedback with similar issues? The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. This is a major bad deal to sellers. The item says that it was delivered to "Front Desk/Reception/Mail Room" even though I do not live in a university or apartment etc. Press question mark to learn the rest of the keyboard shortcuts. Item not received. The case has been closed, looks like I'll be heading down to the police station. Press question mark to learn the rest of the keyboard shortcuts. I had an item sent from USA with tracking number and checked it tonight on ebay site and it showing as delivered but I havent received parcel.Its never happened before. Posted by 6 years ago. Absolutely sad that ebay correlates the delivery with only the ziocode/city, but not the address listed. Archived . Today I went and talked to USPS in person and they printed out the coordinates/GPS where the item was "delivered". Re: Tracking says Delivered-- Buyer says did not receive item. Pathetic. It could have been delivered to the wrong address or tossed in a dumpster for all we know. So it is impertinent that you talk to your neighbors. /r/Ebay we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. Help for sellers and buyers! Recently, I bought a brand new Samsung Galaxy S8 from ebay. If you live in an apartment building, talk to the person who lives next to you, or opposite to you. Defects must be avoided like the plague. I went and talked to one of the managers that were inside and obviously they said there was no package under another name in the past week and they said even if there was they would have sent it back. The unofficial eBay subreddit. however you ask eBay to step in and help within this time, if you still haven't received your item. The seller did not apply tracking until 6 days after the item said "delivered". If all she did was post in a regular satchel that has the tracking number and not signature required you should get your money back. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. I was home all day that day and there was no item delivered to my house. Now this was posted on the 17th may with a few other items all of which have been received by their buyers, but the item in question hasn't been received and the buyer is asking where it is. Item not received. But they obviously did not deliver it TO ME. Always ship with tracking no matter how inexpensive the item is. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. I won an auction for a $350 item off ebay. The item says that it was delivered to "Front Desk/Reception/Mail Room" even though I do not live in a university or apartment etc. tracking shows only the name of suburb not the address. They have been an ebay member since 2001. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Buyer has not received his item, Royal Mail says it was delivered. I have been on ebay for 12 years and have NEVER marked an item as delivered. They sent me a tracking number and I followed it until yesterday (Tuesday) where it was written on the Canada Post site that my item was out for delivery. I DID receive two other items on the same day, that I bought from other ebay sellers. Your request will then close automatically within 24 hours. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. /r/Ebay The unofficial eBay subreddit. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. Let the seller know your item hasn't arrived. They strongly recommended that I proceed with an eBay dispute for item not received. Now this was posted on the 17th may with a few other items all of which have been received by their buyers, but the item in question hasn't been received and the buyer is asking where it is. Close to 30,000 transactions on eBay (and more off eBay) and I can count on one hand (with a finger or two left over) the number of INR claims that I SUSPECTED were fraudulent. The status says delivered but the package didn't arrive ... To do this, you'll need to submit an “Item not received” request. Options. Electronically delivered items that are not allowed, include: Software keys the seller is not authorized to sell; Digital copies or codes of movies that were included as part of purchasing a physical movie item. Or you can play the same game as the seller. yes. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. By using our Services or clicking I agree, you agree to our use of cookies. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I was home all day. The seller did not apply tracking until 6 days after the item said "delivered". I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. There's a signature that they say is mint but it looks like EW which is not anything like my initials. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. Hi, I'm really sorry but is didn't get this package. The seller hasn't answered any of my questions, besides putting up this tracking number:9349020111403278313117. Address at a time when i was at work was delivered on 16th.! Do n't know what to do and i 'm thinking i might be out $ item! They said the shipper has to file the claim, not the listed. Two items were delivered 4 hours prior to the person and be with... By using our Services or clicking i agree, you agree to our use of cookies % of i... 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