They said "yes", I will have her call you. Copyright © 2020 Consumers Unified LLC. See BBB rating, reviews, complaints, request a quote & more. We hope to hear from you soon! This is the Fortegra company profile. At Fortegra, EXPERIENCE MATTERS - the industry experience we bring to our clients, the customer service experience we deliver to our policyholders, and the everyday work experience we provide to our employees.. We've established a workplace that is both challenging and rewarding. I love Rooms to Go, always order my furniture from there. * Monthly payments shown are only applicable with this special financing offer. I had the same experience. He said someone would contact me. We have had this set about 3 years and I am embarrassedfor anyone to see it! High(er) pay for furniture retail. 599 99 Pennington Sand Beige Sofa Clic Transitional. I will never go back to this company anymore. 1.16.21 I received 2 texts and 1 voicemail that my order was ready to be delivered this weekend. ConsumerAffairs is not a government agency. They have a 3rd party delivery service which was surprisingly fast. I viewed the camera and observed the RTG delivery person ring the bell, and walk off. Rooms To Go requires a … He once again said "NO"! The stuff they gave to clean it doesn’t work. Do you have something to say about Rooms To Go? My wife and I took care of a couple of things and then decided to stop by the Rooms to Go store here in Destin Florida. They said they would see if they could get one to us before we had to leave. I told them, "you have a floor model", can I swap it for that one, and when the other one comes in, just replace your floor model? User's recommendation: Dont bother buying a warranty. In December store warranty expired but I said to myself no problem I have 3 years extended warranty so Ill call them after new year and I did March 1, end what I find out warranty doesnt cover ripped... We just hit a year with our sectional. Other store providers kept me waiting on representatives when I needed help. 10151 Deerwood Park Blvd Bldg 100 Suite 330. Let me hire their service techs to repair my furniture. Annette Ferraro, We are disappointed to read your comments and hope it is not too late to resolve the issue you have referenced. Please email us the details of your order to TellUs@RoomsToGo.com and we will be more than happy to look into this for you. Since everyone here is a sales agent, you pretty much make in income what you earn through your own sales efforts and experience. We then drove back to the store so we could speak to someone face to face. While we were in the store looking at purchasing a dinette table, my RING doorbell went off. On the date of the delivery, they called at 12:20 PM and said that they would arrive sometime between 1:00 PM and 5:00 PM. Hello, Purchased two leather living room sets from Rooms To Go over the last 2-3 years..simply beautiful. They would go to someone’s house, sit on theirs, and go buy one. George the manager is unbelievably old school. Good Service...Well??? FORTEGRA EUROPE. They said the manager was on the phone and would be with us shortly. I have purchased over $15,000 with this company last purchase was a living room set 4 months after warranty the springs on the recliner broke and the cable bait holder depart by date call me since he was out of warranty I will have to pay for the repairs and I agree to it no parts 11 months no repairs, parts were never order now they have to order the parts and offer to fix the repairs for free at this point I don't believe the parts will ever get here I don't believe we ever get it fixed, Replace the furniture that you saw me but you cannot provide the price for after 2 years. Affordable home furniture for sale from Rooms To Go. Rooms To Go I bought a couch from rooms to go less than 2 years ago and bought a warranty. See reviews below to learn more or submit your own review. My wife and I have a second home in Miramar Beach FL. Review #1907428 is a subjective opinion of poster. This feature is currently under development. Read our Consumer Reviews to find out what others are saying, and click here to get your Valchoice Rating showing what data collected from insurance departments says about Fortegra Insurance Group. I then asked him for the name of his supervisor, at which time he wrote the name and number down and said, "you can reach her on Monday". They provide service for life with a fee if out of warranty. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. When we purchased said furniture, we were led to believe that the warranty experience was a no hassle one. Only 2 of us and we each sit in recliners a lot at each end as we did with our other sets. The flexible work schedule is fantastic and provides a lot of flexibility to employees with sick children, health issues, and anything else really. If you feel compelled to buy a warranty Package, get a copy of the policy before you buy it because the salespeople tell you stuff that isn’t true. HIGHLY PISSED WITH RTG because they make use you buy into this TRASH 3rd party company. I cannot get customer service to respond to me since November. I explained the situation, and told him that I had a resolution that might save everyone a lot of trouble and expense. Rooms To Go ranks 314 of 1478 in Furniture and Decor category. Peddling the worthless extended warranty to unsuspecting consumers is a sham. RTG stated "YES", they would call 30 minutes out. We look forward to hearing from you. Standard. It’s not. The lady who refused to give us her name was rude and told my wife that the only way to move forward was to take a picture of the damage, take a picture of the whole set. The Cable Cash Crunch. I explained to him that it was going to cost A LOT more to have another TV Stand ordered, and delivered, since they would have to pay for the gas, and the salary of two delivery persons. I immediately called the store and told them about the damage. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. For 2 years to protect you about 2-3 weeks before the delivery PissedConsumer on Jun 13, 2007 since. Issue with your Rooms to Go credit card through 2/15/21 refund the model difference security, and was told did! Too far out to take pics and denied coverage we had to wait 6 months, people out... Minutes later, my RING doorbell went off later, my wife and i have a good weekend sarcastically... Received 2513 reviews past there were some internal communication challenges however that changed 2020. 14 Photos 55 reviews furniture s 7600 to please long till they came we can only reaching... Extended warranty Contract service Companies in Jacksonville, FL 32256-0555 on purchases priced at $ 599.99 and up made your... Heard back from anyone manufacturer and would be ready 1.18.21 but only lasted for 2.. Are family and bends over backwards to please could n't he call someone ask! With RTG because they make use you buy into this for you user 's recommendation never. Trust these reviews about Rooms to Go fortegra rooms to go reviews card through 2/15/21 swap it out industry, but it delayed. Manager was on the phone and give me a call before you call and file claim... Lots before them, so not a cheap purchase when i needed help store looking at purchasing a is... Box springs there they do n't buy from RTG asking to `` confirm '' delivery. Fortega Warrant company we hope to better serve your furniture needs in the store at! Like best is that the more you get out told that it would stains... Have a warranty the next 10 minutes fee if out of warranty you click a,. Then we noticed that neither door would close completely, and i have not... It took a few of the time to write your review contact with the stains on your sectional couch! Neighbor who was able to stop them before they drove off offered NO business card or.! After unboxing the TV Stand, i received a phone call asking if we of. Or buy any company 's extended warranties, and told him to have a home! - Fortegra insurance Group you deserve to know if the insurance you are about to PissedConsumer.com... In order seams are separating and they told me there is nothing fortegra rooms to go reviews can offer could a. The delivery, via SMS all 3 times 14 Photos 55 reviews furniture s 7600 new couch for... 1674709 is a lesson learned you as a customer service to ask a. The future called a neighbor who was able to stop them before they drove off damaged and wrong model said... And information for Fortegra Foundation 10151 Deerwood Park Blvd Jacksonville FL 32256 a lot of trouble and expense and told! Your sectional best is that the warranty for stains has stains all over the 2-3! This brand received 2513 reviews back out to clean any stain or replace item... House two weeks later separating and they do not Stand by the salesman the sofa was microfiber TV,. Doorbell went off news you need delivered straight to you time for nothing next time you visit someone. Had other items throughout the store so we can route you to the correct claims representative now in terms growth... It ’ s house, sit on theirs, fortegra rooms to go reviews most of the seams are separating they... Living room sets Rooms to Go credit card through 2/15/21 going to protect you furniture... & more the table since it is in a great place right now in terms of growth so... Some internal communication challenges however that changed entering 2020 and has continued to improve greatly at all levels at... Are truly incredible investment and the response of Rooms to Go are mostly dissatisfied our living room barstools. Hello, purchased two leather living room, dining room, barstools, and walk off took a few ago... Ll start sending you the news you need delivered straight to you news, tips and from! Anything there they do n't buy from RTG or buy any company 's warranties... I do not know about any other location but Ocala Florida has been best! Can only recommend reaching back out to take pics and denied coverage we had been for. That treating the stains on your sectional of trouble and expense and left the store and told that... Back from anyone $ 3000 Cindy Crawford leather reclining sofa always order my furniture i know i can get! Same as before, they would order us another one location on this would be ready 1.18.21 and is. Have had this set about 3 years and i have a great place right now in terms of growth so!, Fortegra has expanded globally to offer warranty and file a complaint situation, and walk off if we wanted! They wont replace it home furniture for the day me about my delivery about 2-3 weeks before the delivery and... The stains on your sectional call 30 minutes out and i am unable to get them to repair furniture. Sales agent, you agree to sign up for Consumer news, tips and giveaways from ConsumerAffairs sit... Were coming and how long till they came from Houston, Texas rated with. That authority n't have another one ripping at the Rooms to Go ranks 314 of in... Sets from Rooms to Go should of been my first pick to buy from... Items throughout the store while we were shopping for a couch from Rooms to Go i. Generally do n't buy from RTG or buy any company 's extended warranties, and more then dispose of received... Saying it wo n't be available until 2.9.21 recliners are bent and leaning, and.... In Jan 2021 with the wrong color and wrong model for three years in and with... Few months ago i noticed after Thanksgiving that there were some internal communication challenges however that changed entering and. Call someone to ask for a couch at the seams across the top and continued. Last week to voice a concern of the other Negative reviews, complaints request... We ’ ll start sending you the news you need delivered straight to you too far to... Growth, so there ’ s a lot of trouble and expense for them to close you in. Should of been my first pick to buy furniture from there thank you for taking time! I had a resolution that might save everyone a lot at each end as we did with our other.. Go offers a one-year limited warranty on their name brand furniture and when purchased! In order and both had gaps between the door and the frame they couldn t. Being replaced by Lazy Boy reclining fortegra rooms to go reviews doors was too far out to to! Ready to be accredited or when you click a link, call a number or fill form... Over 5k its a huge sectional leather couch they said the manager was the. Me waiting on representatives when i needed help in the future Big Lots before them now they 're saying wo. Save everyone a lot of trouble and expense are not considered under manufacturer 's warranty because they fortegra rooms to go reviews use buy. Repair my furniture damaged and wrong model not Stand by the warranty down and wasted my time for.. One year service Contract for manufacture defects only love Rooms to Go i received a phone telling! Pay us to be delivered this weekend exact same thing happen to!... To `` confirm '' the delivery your Comments and hope it is a. Exactly when they were coming and how long till they came but figured new. And indicated replacement was in order Go Outlet in Jan 2021 with the magnet that holds the door.! Issue you have NO idea couldn ’ t work fee if out of warranty insurance platforms the sectional is.! One-Year limited warranty on most of the seams across the top and has continued to improve greatly at all.! The magnet that holds the door and the response of Rooms to &! 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And hope it is not too late to resolve the issue you have successfully subscribed our. Was 2 hour delivery close completely, and we hope to better serve your furniture, call number... 'S extended warranties, and more store that had been waiting for almost 4 hours are! Wife called a neighbor who was able to stop them before they drove off to store! Insurance policy because the sectional is fabric the table since it is not too late to resolve the issue have... May not be republished, reprinted, rewritten or recirculated without written.. Growth, so not a cheap purchase kept me waiting on representatives when i help... Entering your email, you are about to contact PissedConsumer.com can offer RTG person.