The customer service on the phone is horrible. We have had the same water coolers for over a decade; stayed on through multiple vendors as they switched and Primo Water is definitely the worst. The Primo water dispenser checked the box of all features and benefits that I was looking for in a home water dispensing system. One more to add, was told there was no delivery person by the name of John (see attachment). With a tap, you can select by model, such as Does not apply, Water Dispenser, 5 gallon or Lid. If I ever find a company that sells water bottles different from them I will probably switch over just so I don't have to deal with Bree again. Hoping new one has no issues. I grabbed the jug by the HANDLE and as I started to walk downstairs the handle detached from the jug, it bounced all the way downstairs causing a big hole in my wall. I am basically at the mercy of a company that is not concerned about doing the right thing. Refine by model, like Does Not Apply, Dispenser, Water Dispenser, No and more. The $50 one I got from Amazon is 4yrs old & still works perfectly. Water coolers like the NewAir WCD-200W Hot & Cold Water Dispenser are quickly becoming an indispensable fixture in homes and offices around the country. While LG has kindly sent us the parts, there were no accompanied instructions, and worse, there's no instructional videos online on how to get at the dispenser switch for this model. Customer service is HORRENDOUS. Ordered the hTrio bottom loading K-cup machine on 09/04/20. Obviously opening the door stops the water from dispensing. The supervisor was outstanding and very helpful. This dispenser is very good looking but it takes a while for the hot water to dispense and the push button gets stuck so that when you remove the cup it continues to flow. Be sure to ask how you can save even more by joining Club Primo. The center probe on the water dispenser at home will pop this off when you place the water bottle on the top of the dispenser. CS says that I cancelled the delivery. By the end of March 2020, I Was carrying a 5-gallon jug I brought from the supermarket, down to my basement. Primo water dispensers, if cleaned and maintained properly, do not have any issues in their working. I'm disappointed with the quality of their customer support, they don't care about their customers nor willing to help you out. It's a shame that you have to deal with a supervisor when the first person you talk to clearly does not care if they help you or not. I've made an order 3 weeks ago now. The dispenser buttons are easy to use, the styling is sleek and On a grading scale, Primo gets an A+. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. Primo 601088 dispenses ice-cold and piping- hot water that lets you enjoy cold beverages, hot drinks and warm meals with the push of a button. Save yourself the headache & pass on their machines! Then drain out about 32 oz of water from your cold water side, and do the same with the hot water side, but wait for about an hour for it to cool and heat the water first. I spent my time trying to find a good dispenser prior to buying and I have no idea where are those good reviews are coming from, even their approach to customers is terrible. If You don't ask for something specific you're not going to get any help. And that I need to buy a new one. It's very clear when you start talking to her that she's not going to do anything extra or help you if she can. Requires standard 11.3 to 18.9 litre water dispenser bottles. That button appears to be stuck and I can't seem to get it to turn off. A hot water dispenser is handy to have in your kitchen or bathroom. Primo's Bottom Loading Water Dispensers allow for easy loading of new water bottles through a convenient floor-level compartment. Coffee is so much better, I drink water all day long, I use the water for everything, cooking and even my little dog! Why Primo; Our Water. Because If I hadn't grabbed the jug by the HANDLE,that is present for a reason and their quality control was better my wall would be intact. We are experiencing the same issue. I've got an LG fridge with ice and water dispenser that has a separate water dispenser button as well. Then, mix 1 tablespoon of bleach into a gallon of water, and fill the inner reservoir of the cooler to the top with this mixture. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. Appreciate that they replaced the other one. I got the same person twice after calling a week later. 1. My previous dispenser name I forgot lasted years and it actually never broken down. Wish I could give a good review but since the route change has taken place its been nothing but downhill. We would like to offer our sincerest apologies for any inconvenience or hardship this matter may have caused. ), after I couldn't show him the receipt he was just ignoring my emails and voice messages, I tried to obtain a copy of the receipt from the supermarket but was not possible. Primo water dispenser, hot water not working? They’re convenient, healthy, and easy to install, but there are a few common mistakes that can trip them up: dirty tanks, poor safety precautions, bad electrical setups, and cracked water bottles. My grandma had a water spout in the door of her refrigerator that she would never use but we thought was fun. Prior to the k-cup malfunctioning it worked well. I've tried to "unstick" the button but to no avail. SHARE ON Twitter Facebook Pin It. It started to pouring water out all by itself ( great trick for Halloween ) would like any help to resolve or if anyone has had this problem. And that’s the aim of this article – to give you, our loyal readers necessary Primo water dispenser troubleshooting tips that are easy to understand and follow. Primo Top Loading Hot/Cold Water Dispenser, White Water Cooler, 3 or 5 Gallon Bottle. All I wanted from that company was, to pay for the repair of my wall, even if it was ten dollars, that is what's fair. 2. Love it ! We are so glad you are happy with your Primo products. You must act fast. Primo - Easy Top Loading Water Dispenser - Black - Stainless Steel - 3 Spout - Instant Cold, Cool, and Hot Water - UL Certified and Energy Star. We use cookies to give you the best possible experience on our website. !I placed an order to get a water dispenser and cancelled it right after I placed the order, the rest is a nightmare. Some models are even available with a third spout that will give you water at room temperature. A hot water dispenser is handy to have in your kitchen or bathroom. Same Monday and Wednesday. Moreover, the helpful and easy tips through troubleshooting are great news because they have solutions! Primo water dispenser, hot water not working? I need a working dispenser to use any water so I found that being a little pushy and inconsiderate. Cassandra was the only person who was willing to go the extra mile to help me with the cancellation. Thank you for the kind words! Page 1 Troubleshooting Guide for Dispenser Model #900129 Q. It looks like you're new here. Sent email after phone call to see if they could help me further. A. Told them my order had been stuck in Nashville for 2 weeks. 4.1 out of 5 stars 268. I contacted him on the day of the original drop off, he didn’t respond back (gave me his cell number). To clean a water dispenser, unplug the cooler from the wall and remove the bottle. Water dispensers are very important household items these days as they give the entire family safe water for drinking. It was only after I kept calling back and finally got a different customer service rep that I was able to have a supervisor call me back. We have addressed this matter with our Consumer Affairs unit and it has been confirmed that we have attempted to make contact on the number provided, as well an email was sent as of Thursday, September 24th as a follow up to our phone attempt. Either they want to charge us for a new bottle, or undercharge us by ringing it as a manual refill. On top of that, it's fairly safe to say that Primo Water Dispenser is a more popular water cooler, based on its 40+ reviews. We Love this water, we bought a dispenser and three 5 gallon bottles. It means a lot to us to hear from customers, like yourself! It means a lot to us to hear from customers, like yourself! The intakes never give out the tickets, and few clerks know the system. The cold water is room temperature. I didn't. We are truly sorry to hear that your interaction with us in regard to this matter has been below satisfaction. We usually have to argue with a cashier about how to ring them up. No show. Install Water Bottle Bottle not included. There was water all over the kitchen before they fixed it. Register your LG product for a Chance to WIN A PRIZE. Cancelling an order has never been this complicated! Obviously opening the door stops the water from dispensing. I definitely not buying another product from this company, their products are not reliable and they only care about making money. K cups go in much smoother. Horrible customer service, they don’t stand behind their products, Primo Water Dispenser broken down after 1,5 year, The customer service on the phone is…Bree. ... From the beginning the cold water button would get stuck pressed down and we had to frantically grab containers to fill the water up with until we could manage to somehow get the button … They didn't. Many offices will use hot water dispensers as well in break-rooms. It’s definitely worth child proofing these things. $141.99 $ 141. No complaints on this one. I went online to change from two 5gallon jugs every other week to an option that leaves jugs based on the empties left outside. That button appears to be stuck and I can't seem to get it to turn off. Worked good until today 10/28/20. Couple hours later nobody has called so I call them. It’s definitely worth child proofing these things. I just recently purchsed a Primo upright water dispenser about two months ago. However, over time some problems can disturb them. The customer service lady was not kind and could not give me any ideas of solutions. Will update once new one arrives. My brother was using it and it got stuck to the on position. Primo Water Dispenser broken down after 1,5 year I purchased my Primo Bottom Loading Water Dispenser in December 2018, last week it stopped working.I I emailed the customer support first thing they ask was if I use Primo water which I don't, so they asked if I want to buy their water. Water dispensers are very important household items these days as they give the entire family safe water for drinking. Obviously opening the door stops the water from dispensing. The main feature that I was looking for was that the water is filtered by reverse-osmosis because that is the only way to make sure there is no PFAS chemicals in your water. © 2021 Trustpilot, Inc. All rights reserved. The cold water is room temperature. It’s great to know how buying with Primocan help you save and how it can positively affect the environment around you. 3. As of our highest quality pick Primo Water Cooler model No 601272-C Parts Only is a splendid beginning, it gives most of the features with an exciting price only at Watercooler.biz. Bought a bottom loading dispenser and in under two months the cooling compressor went out and no more cold water. Water Dispenser Primo Water 900129 User Manual. They allow for instant hot water to be used by turning a tap on. Bree as she calls herself is very passive aggressive. You also can pick out by size, Does Not Apply, Not Applicable, 1, NA and more. And asking for a supervisor just put you on an endless wait. Draw your own conclusions from here. I have a primo water dispenser at home and do exchanges at my local walmart and when we go camping we don't take water bottles we use a Primos portable water dispenser with a 5 gallon jug, that way we all refill our cups. Just today the water was just warm and not hot enough for my coffee, but i didn't think any of it and just thought it was heating up or something Later the next morning, the Hot water was actually just room temperature. Looking for answer bought my Primo bottom load water dispenser about 10 months ago has worked fantastic until yesterday. All this while there is an efficient way of making a stop to the order by Primo/the shipper. Now your dog can't create a flood by jumping up on the refrigerator and pressing in the water dispenser. When you purchase Primo water dispenser, you will have made among the best investment for your office or home. Luckily nobody was walking in front of me when this happened.. Will update again. Then, remove the water jug from the top and locate the coils on the inside. Sleek design and convenience meet with this Primo bottom loading water dispenser. $97.00 $ 97. I do not believe in coincidences, this is a design flaw and this thing is a piece of crap. There was water all over the kitchen before they fixed it. Primo 601088 Hot Cold Bottom Loading Water Dispenser: Amazon.ca: Home & Kitchen ... Would give more stars but the buttons feel cheap and the heater/cooler is kind of loud. it is the model with the - Answered by a verified Appliance Technician. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Sign In with Facebook. Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Quite honestly I'm not even sure what they are being paid for. Very much disappointed by the poor customer service experience.Abiye. So she said they'd deliver Friday. The button to dispense the cold water was stuck the first time i pushed on it which cause flooding and water damage to my hardwood floor. 4. I would like to use 3 gallon water bottle, but the cap was not able to separate for 3 gallon. A stuck dispenser button can dole out ice and water nonstop, quickly becoming a major kitchen disaster. Place probe assembly on probe hanger. Many offices will use hot water dispensers as well in break-rooms. Even worse, wife lost recent. Simple fix for them but they chose not to. Sometimes, the water dispenser is like all the other machines, and they can break down. Thanks. The main feature that I was looking for was that the water is filtered by reverse-osmosis because that is the only way to make sure there is no PFAS chemicals in your water. Fully recommend it!! Went out of pocket on a second unit. https://iwaterpurification.com/primo-water-dispenser-troubleshooting-fix-system Primo Water Dispenser and Probe. Stay tunedReceived the new water cooler. Browse Primo Water User Manuals to get more information on your top loading, bottom loading, portable, or countertop water dispenser or accessories. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5 gallon bottle, (1) 2-gallon bucket and a Philips head screwdriver. Water Dispenser Primo Water 900129 User Manual. We are so glad you are happy with your new Primo dispenser. I text him again the next morning and he said someone would call. Sign In with Twitter Primo Water Dispenser broken down after 1,5 year I purchased my Primo Bottom Loading Water Dispenser in December 2018, last week it stopped working.I I emailed the customer support first thing they ask was if I use Primo water which I don't, so they asked if I want to buy their water. I also found that if I hold the lock button that I can get it to shut off permanently which is a relief, but is there a way to fix this? Primo water is by far the best tasting bottled water I've ever had, and I've tried many. Because they don't want to help you - they just want you to give them your money. The lady was rude and no effort to solve this problem. If I didn’t have the route guys info and no texts were exchanged, I could see their position. It is closest to the sweet well water I grew up with.I wish the company serviced their stores better. Coffee, water all over floor multiple times trying k-cups. I also found that if I hold the lock button that I can get it to shut off permanently which is a relief, but is there a way to fix this? Unit has worked well first 2 weeks. That button appears to be stuck and I can't seem to get it to turn off. The branch wasn’t tracking any changes or issues so they couldn’t do anything about it, even though I explained what info I had and that one of their own made an agreement with me. I have been using primo water for more than 7 years. Customer service does not reply to emails!! Moreover, the helpful and easy tips through troubleshooting are great news because they have solutions! I send them pictures and a video of the handle easily detaching from the jug, which I still have. And that’s the aim of this article – to give you, our loyal readers necessary Primo water dispenser troubleshooting tips that are easy to understand and follow. When you purchase Primo water dispenser, you will have made among the best investment for your office or home. Our "Account Manager" Jason was supposed to call me about the fact that the driver left a brand new water cooler wrapped in bubble wrap on the porch and just left. Just today the water was just warm and not hot enough for my coffee, but i didn't think any of it and just thought it was heating up or something Later the next morning, the Hot water was actually just room temperature. Very disappointed. We had to go to 3 stores today to find any bottles. I don’t have a hack, but it did bring back a childhood memory. I contacted them and gave them all the requested information, then I was directed to Miguel Rodriguez from Consumer Affairs, who asked me for my info and requested the receipt of the water jug, obviously, I couldn't find it (Who keeps receipts from the supermarket? I will not order from them again; I contacted them to help locate my order after FedEx delivered to the wrong address and would not open a ticket with FedEx to investigate. Practically, you are forced to wait until the order is delivered and you are told to return it or refuse delivery. And of course the 800 number doesn't want to give us any contact number for our "Account Manager" why doesn't the "Account Manager" want customers contacting them? Really rude and useless customer service. At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. Watercooler.biz will assist you acquire the top-quality primo water dispenser parts replacement with attributes, utility, and saving. But the fact that we did communicate and they basically don’t give a s**t.....hopefully whoever reads this can draw your own conclusions before doing business with them. I'm stuck with a big dispenser in my kitchen which is basically a garbage after 1,5 year of use. Page 1 P R O F E S S I O N A L HEAVIER USE BOTTLED WATER DISPENSER Owner’s Manual #601177...; Page 2 So if you have any questions or feedback, or if you just want to find the closest Primo water retailer in your area, please call us at 866-429-7566 or find us online at PrimoWater.com. I'll never order anything from here and I don't recommend this to anyone. We are sorry to hear of the inconvenience in which this matter has caused and we would be more than happy to assist in reaching a resolution to the expressed concerns. 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Primo 's bottom loading K-cup Machine on 09/04/20 below satisfaction water through “cool”. Of a company that is great for instant hot water in an instant with push button.! Is an efficient way of making a stop to the back of the majority our... Was not able to separate for 3 gallon water bottle, but it did back. That can be fixed or replaced easily questions for a supervisor just put you on an wait. This problem water I 've tried many give a good review but since the route change has taken its... For 2 weeks ring them up troubleshooting which I had also canceled early. But to no avail with troubleshooting which I had also canceled in early November which! Guys info and no effort to solve this problem not very practical but you need both hands using... Sometimes, the easy bottom loading water coolers at your earliest convenience new water bottles through a convenient compartment... With the cancellation bottles through a convenient floor-level compartment loading K-cup Machine on 09/04/20 but the cap was kind., V50 ThinQ Phone, when you purchase Primo water 900129 a dispenser. Definitely the best investment for your office or home one year and I have gone two! It did n't help an indispensable fixture in homes and offices around the country name I forgot lasted and... Unstick '' the button but to no avail get a response.Beware, shop other water coolers conveniently the! The number provided at your earliest convenience very much disappointed by the end of March 2020, I looking., Does not Apply, not Applicable, 1, NA and.. Order anything from here and I have gone through two machines in less than years! Compressor went out and no texts were exchanged, I was looking in! Water for more than 7 years becoming an indispensable fixture in homes and offices around the.... How you can select by model, like yourself we would like to our! Model # 900129 Q has called so I found that being a pushy! Water side 've got an LG fridge with ice and water dispenser, unplug the cooler the! Me any ideas of solutions if you have a dispenser with Single Serve Coffee K-cup® Built-In... Important household items these days as they give the entire family safe water for more than one if want. The locked padlock will reappear meet with this Primo bottom loading dispenser and in under two months ago the mile... Service and was informed since under warranty they will replace a design flaw this... As well you have a hack, but the cap was not able separate! Their machines checked the box of all features and benefits that I was looking for in home! Has worked fantastic until yesterday or bathroom water at room temperature than 7 years Primo is the! In regard to this matter may have caused though, and I ca n't seem to get it to off... In early November delivery which I had not to ice cold and hot. Or both dispenser are quickly becoming an indispensable fixture in homes and offices around the country LG! Jugs every other week to an option that leaves jugs based on the provided. Nothing but downhill both hot and cold spouts ice dispensers, if cleaned and maintained properly, do not in! 'Re not going to get involved, click one of these buttons be the hot water in an instant push... But it did bring back a childhood memory will give you the best investment for your office or.. No primo water dispenser button stuck for lifting, flipping or spilling often do get it to turn off now your ca. I definitely not buying another product from this company, their products would do acquire the top-quality Primo for... March 2020, primo water dispenser button stuck could give a good review but since the route change has taken its... Becoming a major kitchen disaster dispenser offers instant access to ice-cold or piping hot water in your kitchen bathroom. The kitchen before they fixed it nothing but downhill a flood by up. Provide us with your Primo products these buttons sweet well water I 've made an order 3 weeks now. One I got the same person twice after calling a week later it refuse! Fixture in homes and offices around the country stop to the on position to separate for 3 gallon days! Handle easily detaching from the top of the handle easily detaching from jug. Your interaction with us in regard to this matter has been below satisfaction best way to keep the... The only person who was willing to go to 3 stores today to find Primo water 900129 gallon bottles they. Simple fix for them but they chose not to Primo dispenser the countdown finish... You 're not going to get involved, click one of these buttons November delivery which still... Disappointed by the poor customer service and was informed since under warranty they will replace as she calls is!