Itinerary: The planned route for a trip. Learn all the hotel industry jargon from our glossary below, as we reveal the true meaning of those acronyms. And, if the answer is 9-0, guest is classified as a promoter. A broker in the oil industry is a person who executes the buy and sell orders of a customer in return for a commission or fee. We’ve got travel destination guides, facts and trivia articles, an impressive tourism glossary, cultural insight, language learning, posts about history and education, a tourism and hospitality industry glossary, and even more! Instead of having physical documents or hard drives and servers on-site, hotels can use various cloud services to house all their data. Titration - A procedure that uses a neutralization reaction to determine the normality (the number of equivalents per liter of solution) of an unknown acid or base solution. Assets: The attractions, hotels and restaurants within a given region. . E-Key – Electronic Key. American Breakfast – A breakfast, usually either a self-serve buffet-style, including juices, coffee, cereal, meats, cheeses, baked goods, and other various things. House Limit – The maximum amount the the hotel will allow on credit before requesting payment. Concurrent S… If rating is between 7-8, guest is classified as a passive. Inbound Tourism: Tourism generated by visitors from foreign countries. FIT: Foreign Independent Traveler. It is designed to be moved easily by fork-lift trucks. Customer segmentation tells a hotel owner who her guests are and why they stay at her hotel. Generally, guest pay during their registration and in time of check out. Mattress Run – I’ve listed this before, but figured that I’d better include it here, since it deals with hotels. Inbound operators: Agencies that specialize in providing tour packages to international travelers visiting the United States. ; Agent: Someone who liaises with promoters and venues to book gigs for bands. They work for the Group Tour Operator who sells the tour. BAR Pricing Strategy. Frequent Lodger – The hotel industry’s equivalent of a frequent flier; one who stays at a particular hotel chain of properties, mostly to reap rewards from a frequent lodger program. List of major issues faced by the hoteliers, lodging & guest accommodation sectors. This is a list of restaurant terminology.A restaurant is a business that prepares and serves food and drink to customers in return for money, either paid before the meal, after the meal, or with a running tab. We abbreviate words or phrases to save time, effort or space. The Net Rate is the price for a hotel room without the commission of the third-party distributor. A La Carte – When referring to food, perhaps in a room-service or restaurant menu, this indicates that each single item is priced separately. Increasingly; when a bar patron is ejected from the premises and refused readmittance. In hotel industry it has been told that “Guest is always the king”.It does not make any sense that in which department you work or what position you hold, if you are an hotelier then you have to be very much formal and friendly. They provide a sampling of what is offered. The hotel industry is particularly open to work experience as it is a way they can access and recruit employees. Take some inspiration with you to keep your tourism marketing fresh with new ideas. Based on their rating, guests are classified in 3 categories: promoter, passive or detractor. Top 10 Problems & Challenges in the Hotel Management Industry. A great way to experience the true culture of the place where you are visiting, because you will experience the daily life of a local and taste more authentic food. So we’ve covered the small fry hotels, but now it’s time to tackle the big dogs of the industry: hotel chains.. Dauntless Jaunter is a travel website committed to promoting socially-conscious, culturally-aware, educational, and enlightening sort of travel, as well as the importance and lifelong value of such travel. The Federation of Hotels and Restaurants Association of India 2. So we’ve covered the small fry hotels, but now it’s time to tackle the big dogs of the industry: hotel chains.. It increases your professionalism and helps you avoid getting your clients into sticky situations. Their input was instrumental in enabling the material presented in this textbook to be consistent with the actual accounting processes and procedures used in the hospitality industry. From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability. One of the most remarkable things in working within the hospitality industry is the number of abbreviations and unique terms in use. Below are 20 travel and tourism terms used frequently. Common Jargon . If you’re new to the hotel business, or just doing your fair share of basic research, read below for the outline of a hotel’s structure. What is the hotel industry? Learn about key financial ratios used to analyze the industry. Usually it is only for the rest of that night, though if the patron is especially violent, the ban may be for a longer term or even permanently. Check if your e-procurement system integrates into any other software you already use to ensure it’s taking full advantage of your hotel’s unique data. 360 deals: An increasingly common major label deal structure in which the label not only earns income from the sale of the recorded music of their artists but also gets a cut of other artist income, including money generated by touring and merchandise sales. They sell these packages as products to consumers. (See also, Rack Rate). Partners: The people who own or manage the assets of a region. Generally, a 5-night stay is the minimum for an extended stay hotel. Some methods are widely used as methods of guest payment in hotel industry. Buyers: Travel Trade professionals who sell to consumers. Make no mistake about it, the construction industry is complicated, with thousands of terms and jargon that are tough to grasp for anyone new to the industry. Cloud / SaaS (Software as a Service) in Hospitality SaaS has helped to reduce administratively and IT issues particularly for small hospitality businesses that cannot afford to invest in in-house technical help. Learn how to find, vet and work with influencers. A typical hotel room with a bed, desk, and television. Some methods are widely used as methods of guest payment in hotel industry. Property – A general term that may be used by a place of accommodation that denotes the facility. Thanks, again! These are some of the most commonly used travel industry terms that every agent should know in order to communicate with consolidators, airlines, and other travel suppliers. Couchsurfing, the travel version, is when a traveler, often due to budget restrictions, stays at a private house in a spare room or on the couch while visiting, hence “couch surfing”. Whether a hotel, restaurant, or attraction can by enjoyed by people of all ages and abilities, regardless of physical or other limitations. Usually, the property will quote per week, and this kind of accommodation is more suitable for families or groups, as it typically has more amenities; extended stay properties usually must have a kitchenette that includes a stove-top burner. accounting used in other industries. This is great, but if you don’t know what the acronym or abbreviation stands for, it may feel like people are speaking a different language. single room — A single room is for one person, and usually has a … In the hotel industry, “keeping the lights on” extends to a lot more than just, well, lighting. American Plan – Sometimes referred to as the Full American Plan, Full Pension, or Full Board, this is a plan where the room rate includes three full meals per day and per guest. Junket – A trip that is usually sponsored by another party, outwardly resembling a business trip, at times, but really for pleasure and enjoyment. FAM: Familiarization Tour. Availability. Also called half pension or demi-pension plan. Accessible: Usable by all people. Check at your hotel to see what each type of room contains. There may be alternative lenders that can move quickly to provide short term funding. What is the difference between the hotel and the hospitality industry and what are all different types of accommodations. Hotel Association of India In general terms, hotel industry trends or hospitality trends generally look at new consumer behaviour, new technology, and the new business theories … Trends in the foodservice industry are worth watching, both in terms of food and beverage trends and equipment trends. This does not include domestic travel like visitors from drive markets and in-state visitors. The hospitality systems can be used for managing rooms to engaging with guests in the hospitality industry like at restaurants, hostel, lodges, suites, resorts etc. Complete list of Front office Jargon like confirmation number, cut off date, no-show, wash down, overbooking etc. Broker: an agent employed to buy or sell goods or to negotiate for a principal. For example, front desk staff at a hotel or a cashier at an attraction. Cynics might say that the shoulder season is a term that hotels and airlines use to charge the high rates of peak season, while being able to offer attractions, staff, and resources typical of the off-peak season. This page lists English words and phrases used in the international hotel industry. Generally, guest pay during their registration and in time of check out. For 2018, Foodservice Equipment & Supplies highlights five food and beverage trends and the impact they will have on equipment and design: food waste reduction, natural ingredients and clean menus, chicken, house-brewed beer and barrel cocktails, … 5 Equipment Trends … They are tour operators, receptive operators, travel agents and OTAs (online travel agents). Trundle Bed – Bed that stores itself under another bed, usually on casters. Assets: The attractions, hotels and restaurants within a … The Southern India Hotel and Restaurant Association 5. In this post, I am concentrating on words related to the hospitality industry, and focusing on the accommodations and restaurant sectors. … August 24, 2020 April 3, 2016 by Logan Theissen. B: Boutique - A term that, when it was first created in the 1980s, was meant to define a luxury hotel with its own personality firmly stamped on it.Typically a boutique hotel (also referred to as lifestyle hotel) would be under 200 rooms, feature uber-stylish and uniquely-styled rooms with small touches applied to the decor and service to make it memorable to the guest. Accessible: Usable by all people. nice terminologies and easy to understand.. thanks for such wealthy informations.. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Continental Plan – A hotel rate that includes a continental breakfast, but no other meals. When you think of a hotel chain, it’s hard not to imagine using hospitality management software.It’s essential to running a vast network of properties, each with their own set of needs and issues that need to be handled to uphold the brand name. inviting either media or travel trade professionals to tour a region or destination. Travel and Tourism Terms. Rack Rate: Standard daily rate established for hotel rooms. Sales Yield: The income or profit arising from sales. Image Courtesy- Springwise This is definitely one of the top technology trends in the hotel industry in 2019 and beyond.. 2. This is basically the same thing as a DMO. Use resources from hotels. Pallet - a term used for a load-carrying platform onto which loose cargo is stacked before being placed inside a container. Following this trend, the hotel industry will soon realize the major role that personalized services combined with a modern smart room play in the overall travel behavior. They also fit into the category of Buyers. Use our process, step by step. The importance of Technology in hospitality industry is something that hoteliers across the world acknowledge and accept. The primary goal of a DMO is to create and implement strategic marketing plans around tourism, bringing local tourism businesses together and helping them to work collectively. Against that backdrop, highly personal and sensitive information such as social security numbers were recently stolen in the Equifax hack, affecting over 145 million people. The future of the hotel and hospitality industries is a hot topic and the paths to success are potentially many. Typical in lower-rate hotels and motels, as well as in Europe. Hotels typically have offers where guests can earn an increased number of points for stays during these promotions, which are when a lot of mattress runs are undertaken. bellboy noun: a staff member who helps guests with their luggage: The bellboy will take your bags to your room for you. Get a complete picture about difficulties in the hotel management sector. Familymoon – A term used to describe a type of honeymoon a newlywed couple can make along with their children from previous relationships. For instance, if a hotel made $150,000 while selling 200 rooms, its ADR would be $150000 / 200 = $750. Experiencing it helps them write about it or sell it as a product to their customers. Occupancy – A percentage rate used by places of accommodations that indicate the amount of rooms sold per night. Intertextuality: When a media text makes reference to another text that, on the surface, appears to be unique and distinct. Understand the hospitality industry and the types of companies that operate within it. Run Of House (ROH): ROH in hotel terms means a basic room type with no guaranteed specific amenities. Group Tour Operator: A person who puts together vacation packages for groups. Assets are what that area has to offer guests who visit. We believe that traveling to lands, distant or otherwise, can only better a person, particularly when there is a level of immersion into the local people and their cultures, traditions, cuisine, history, and language. So often, individuals who are new to the industry have to stop and ask for an explanation or make a note to go look up those acronyms later. It is an imperial unit commonly used to measure energy content of gas and by which gas is priced. Break The Ice Media 2017 • 5532 Rossier Road, Canandaigua, NY 14424 • 585-394-0787, ← The Rise of Heritage Travel: A new way for tourists to find themselves, Working Through a Pandemic in the Travel and Tourism Industry →. The Hotel and Restaurant Association of Northern India 4. Get a complete picture about difficulties in the hotel management sector. (Also, check out the Dauntless Jaunter Travel Glossary for more!). This is the vehicle most often used for people travelling with group travel tours. A government agency that promotes tourism in a specific county or region within a state. Much more food than the “continental breakfast”. They work with tourism companies to promote their attraction or destination. Couchsurfing – This is a neologism that, though around for a bit now as a description for staying with friends, is just recently starting to enter common travel parlance. Front-line staff: People who interact with and give service to customers, guests and visitors. They arrive by airplane and usually rent cars for transportation. Familymoon – A term used to describe a type of honeymoon a newlywed couple can make along with their children from previous relationships. Each word is shown with its contextual meaning and an example sentence. We specialize in working for clients in the travel and tourism industry, as well as food, wine and craft beverage. Quin – When referring to hotel rooms, it is a hotel room that can accommodate five people. Motorcoach: Large passenger bus. Back of House: Refers to the area of a restaurant where guests are not allowed. Net Rate: Hotel room inventory sold via a third-party distributor at prices subject to commission. Scout Lead: A research tool to scope out potential sale lead. Smart Energy Management Continental Breakfast – A small breakfast including items such as coffee, tea, juices, pastries, bagels, rolls, and fruit. Smart Energy Management Similar to a mileage run, a mattress run is executed when a traveler, who is a member of a hotel chain’s frequent stay program, stays a few nights at a hotel with the sole purpose of bulking up on whatever points the hotel’s program offers. BHA – British Hospitality Association. I particularly like A La Carte dining, but prefer SET prices! These partners work closely with their region’s DMO and benefit from tourism dollars spent at their establishments. services such as pool and leisure facilities will likely incur an additional charge. Many international tourists (FITs) prefer to buy these types of packages to explore a destination. Bed Nights. It's no secret that the freight industry is complex. Check back soon for another segment of lingo from another area of the travel industry. From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability. Key Terms or jargon's or Abbreviation used in hotel Front office. Manifest - a list of cargo being carried by a ship as declared by the shipper. Apart from certain laws, there are certain industry associations that govern the working of hotels in India: 1. S. Sales Blitz: A campaign to excite those responsible for selling to result in boost of potential business. Cloud-based computing used as a service is another popular hotel technology that’s changing the business. A couple of examples are TourMappers and ATI, who we’ve worked with. So, it is the major responsibility of a front office agent to collect the room payment from guest properly. Today, there is nothing else that can give you as much competitive edge. Customers can be segmented by geography, demographics, benefits and needs. A hotel wouldn’t run smoothly without the right people and right resources in the right departments. HOTEL INDUSTRY ACRONYMS ACRONYM DEFINITION 24-Hour Hold A term used to describe the type of reservation made on function space within a venue (hotel, convention center, etc.). So often, individuals who are new to the industry have to stop and ask for an explanation or make a note to go look up those acronyms later. Dauntless Jaunter started as a world travel blog, but we strive to offer much more than just travel stories. Photo courtesy of 準建築人手札網站 Forgemind ArchiMedi. List of all room status terminologies used in hotel. A Collection of Acronyms and Terms Commonly Used in the Tourism Industry Based primarily on the Tourism Glossary published by in the text Passport: An Introduction to the Tourism Industry Fourth Canadian Edition - this list apparently originally came from the Ontario Tourism Education Corporation. An event organizer who has 24-hour hold on a space has exclusive use and access to that space for a period of 24-hours, usually 12:01am-12:00pm. A Complete List of Freight Terms Every Shipper Should Know. I hope that you’ve enjoyed reading these terms, as much as I have learning them. When you think of a hotel chain, it’s hard not to imagine using hospitality management software.It’s essential to running a vast network of properties, each with their own set of needs and issues that need to be handled to uphold the brand name. Fly drive: A vacation package that includes air transportation and a rental car. Under the new GDPR laws, I can’t really just sign you up for the email based on a comment request. It promotes the development and marketing of a destination, focusing on convention sales, tourism marketing, and services. 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